top of page
HELP & SUPPORT
Frequently Asked Questions

How often should I wash my hair extensions?

  • At least once a week.

How long will my hair last? 

  • Raw Single Donor Hair - 5years + if un-processed with proper care and maintenance.

  • Virgin Hair - 3years + with proper care and maintenance.  

  • Remy Hair - 1.5years + with proper care and maintenance.

   

What is Iconiq London Hair?                                                    

 

  • ICONIQ LONDON Raw Single Donor Hair is our highest quality with one Single Donor. Truly the best Hair in the market. It is the purest hair type within the hair industry. It has its own natural luxurious luster from root to tip. Picked from healthy donors, with unaltered cuticle alignment throughout. Origin - from various countries around the world. Our Raw Single Donor Hair can hold curls, be permed, straightened, dyed, and bleached.

  • ICONIQ LONDON Virgin Hair is our second highest quality hair. Collected from 2-3 donors. All cuticles remain aligned, soft to the touch, thick density, with its own luxurious luster from healthy donors. Origin - from various countries around the world. Our Virgin Hair can hold curls, be permed, straightened, dyed, and bleached.

  • ICONIQ LONDON Remy Hair is from one Single Donor, which has been pre-lightened or colored to suit the Remy Hair market. Such hair has been selected from healthy donors, with unaltered cuticle alignment throughout. Origin - Europe. Our Remy Hair can hold curls, be straightened, and dyed.

  • ***Please note colored hair is no longer considered unprocessed***

How are Iconiq London hair extensions different?

  • We have spent many years traveling and researching the hair industry. We have hand-picked selections to create the best bespoke Hair Replacement Systems. To this extent, we can ensure that you will have the opportunity to experience the wear of luxury hair extensions with every wear.

Does Iconiq London have a return policy or exchange policy?

 

  • Due to our health and hygiene policy, we do not offer refunds or a replacement on used or altered Hair or products. 

How do I make an Exchange/Return?

  • In the unlikely event that you request a refund or require a replacement please send us an email to info@iconiqlondon.com Please return your goods to the address provided on your receipt in the original condition it was sent to you - Unused, and unaltered. In which you have 14days to return the merchandise and receive a refund via the payment method which was used during checkout. 

How long does shipping usually take?

 

  • Shipping can take between 5-14 working days unless next-day delivery has been selected. Custom Hair and Custom Wig deliveries can take longer as production time varies.

 

 

How may I contact you?

  • You can contact us by filling out the contact form or using our details provided on the 'Contact Us Page' 

LOGO NO WRITING PNG 2-01 (1).png
bottom of page